Revista Científica Salud Uninorte, Vol 34, No 2 (2018)

Tamaño de la letra:  Pequeña  Mediana  Grande

Psychosocial triggers or facilitators and burnout syndrome in Workers of grocery stores in Guadalajara, Mexico

Carolina Aranda Beltrán, Manuel Pando-Moreno, José Salazar-Estrada, Fátima Marez-Hernández


Objective: Analyze the relationship among the triggers and facilitators variables of the influential psychosocial type with Burnout Syndrome in grocery store workers, in Guadalajara, Mexico.

Material and methods: The study was cross-sectional and applied to 321 people working in grocery stores located in the municipality of Guadalajara, Jalisco. A sociodemographic and labor data questionnaire was applied for the evaluation of psychosocial variables and the Maslach Burnout Inventory scale (MBI-HSS) for the presence of Burnout Syndrome. Both descriptive and inferential analysis were included. Under informed consent the respondents accepted their participation voluntarily.

Results: 64.2% of the population presented Burnout Syndrome. Emotional exhaustion was the most affected (59.9%). Several triggers and / or facilitators were associated with more than one burned dimension, specifically with the Emotional exhaustion dimension.

Conclusions: Grocery stores are usually a family business. The people who work in them, depend on it to survive. They are a source of employment, tranquility and protection. Thus, working safely affirms a better life quality and customer service.

Palabras Clave / Keywords

triggers, facilitators, Burnout syndrome

Tipo de Artículo

Artículo de investigación científica y tecnológica

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