ANDRADE NAVIA, J. M.; CASTRO, F. L.; MARTINEZ, I. Y. Organizational Climate and Its Incidence on Service Quality in a South Colombian Public Entity. Revista científica Pensamiento y Gestión, [S. l.], n. 57, 2024. Disponível em: https://rcientificas.uninorte.edu.co/index.php/pensamiento/article/view/16370. Acesso em: 31 oct. 2024.