Factors of the entrepreneur’s profile and the service quality management that influence firm survival: cases from eastern Antioquia (Colombia)

Abstract

This paper explores the relationships between the characteristics of the

entrepreneur’s profile, the management service practices and the impact of

these factors on firm survival, as an indicator of success. Nine cases of native

successful entrepreneurs of Eastern Antioquia (Colombia) were analyzed

using structured interview technique. The results suggest that some features

of the entrepreneur’s profile and pivotal attributes of the service quality are

common to the studied cases. Finally, a causal model structured it is proposed

for establish what are the characteristics of the entrepreneur that can

affect their attributes of service quality, and also, which kind of attributes

can affect the survival.

A further work would be to establish if there are cultural aspects of the

origin region that affect their management practices, in turn, that could be

decisive for the survival and growth of the firms.