Internal Communication and Organizational Climate: A Structural Equation Model

Abstract

This study presents an analysis of the influence of internal communication on  the organizational climate of a university, based on an examination of several  variables identified through the validation of theoretical models. To achieve this,  a mixed-approach methodology was used, with a correlational and descriptive scope, employing the partial least squares structural equation modeling PLS SEM technique to obtain a structural equation model that allowed for the  validation of research hypothesis. The study utilized a semi-structured interview applied to 22 managers of the institution, and a questionnaire applied to 114 employees. Similarly, the variables defining the proposed influence were  identified using 139 articles from academic databases as references. The main  finding was that the hypothesis regarding the significant influence of internal  communication on the organizational climate was confirmed; furthermore, aknowledge gap regarding similar studies conducted at universities was identified. The research concluded that understanding the relationship between internal  communication and the organizational climate allows for effective action on the variables that determine them, thereby enabling the development of potential  improvement plans.