Diagnostic process of maturity value chain of a small mexican manufacturer corn product

Abstract

This reports a case of an industrial small enterprise of Mexico. In this

company, a rubric was applied to assess maturity in its value chain processes.

The major weaknesses were found in strategic processes (organizational

management and strategic planning), the key process of customer

service and support process related to infrastructure and work environment

and process documentation. It was determined that the company is

located in the maturity level II (Proactive), and projects were proposed to

initiate a process of gradual change, developing strategies to strengthen

the processes that showed a delay in their maturity level.