Research aspects that support knowledge management in organizations: relations between the style and tools used

Abstract

Knowledge management consists an emerging subject, relevant to

the organizational context, especially those organizations that envision

maintenance, growth, competitiveness and innovation The objective of

this study was to determine which tools are used to support each step

of the process of knowledge management in organizations relating as

management style. The method of research used a multi-case study, a

qualitative approach, where the data was collected through direct observation,

document analysis and semi-structured interviews with eight

respondents in four organizations working in software development. As

a result the study finds that innovative tools to bring to light practices

used by organizations, that allow the maximum possible utilization of

knowledge relevant to the internal context of the organization.