Patient Satisfaction Surveys in Colombia: Scope for Improvement


  • Ana M Arboleda Universidad Icesi
  • Dov Chernichovsky Ben Gurion University of the Negev
  • Alexo Esperato World Bank


Palabras clave:

Health care surveys, Colombia, Quality management.


Objetive: This paper aims to assist with the challenge of aligning Colombian national surveys with international best practices.

Method: The study reviews whether the three major Colombian surveys meet the eight World Health ·Organization responsiveness criteria. The responsiveness framework is an internationally acknowledged standard that meets the challenge of evaluating patient satisfaction.

Results: Colombian surveys are concerned on evaluating patients’ perception of quality. There are only few questions that have an equivalent assessment to the eight dimensions suggested by the World Health Organization.

Conclussion: By this framework, the three major Colombian surveys, which deal with health and medical care, do not gage adequately patient satisfaction. This article suggests how to ameliorate the situation by taking advantage of Colombia’s celebrated household survey infrastructure as well as its administrative requirements to gage patient satisfaction.

Biografía del autor/a

Ana M Arboleda, Universidad Icesi

Profesora Asistente. Departamento de Mercadeo y Negocios Internacionales

Dov Chernichovsky, Ben Gurion University of the Negev

Professor of Health Economics and Policy.Department of Health Systems Administration.

Alexo Esperato, World Bank




Cómo citar

Arboleda, A. M., Chernichovsky, D., & Esperato, A. (2017). Patient Satisfaction Surveys in Colombia: Scope for Improvement. Revista Científica Salud Uninorte, 34(1).



Artículo Original