Models of requirements elicitation process: A systematic mapping

Abstract

Elicitation is an activity of requirements engineering that retrieves relevant information about the problem domain and stakeholder’s needs to form the software product requirements. To evaluate the elicitation effectiveness is necessary to know and model the influence of the context in which this process is carried out. This paper presents the state of art about the requirements elicitation process, especially on how contextual factors and participants are represented or modeled. To do this, we conducted a systematic mapping of research articles and related books on any methodology or elicitation process model. The study identified thirteen proposals presenting little empirical validation. In general, these works do not include contextual aspects such as characteristics, needs and expectations of stakeholders, characteristics of the problem and solution domain, organizational culture and domain experience of analysts. This situation prompts the authors to develop, as future work, a unified model to address these issues in the elicitation and guide to requirements engineers.