KNOWLEDGE MANAGEMENT AND PROCESS IN COMPANIES IN THE TOURISM SECTOR IN THE DEPARTMENT OF CALDAS

Abstract

Knowledge management and process management are fundamental developments for today's companies. In this sense, companies in the tourism sector in the Department of Caldas can guarantee their permanence and success by using and incorporating these concepts appropriately. For this case, the objective was defined as to establish the relationship between knowledge management and process management in these companies. For this purpose, the life cycle of knowledge was studied and analyzed with the missionary, strategic and operational processes of these companies. Qualitative research with a descriptive, explanatory approach was developed with a population of 61 tour operators. The main finding corresponds to the significant correlation between the knowledge life cycle and the process management of the companies, which guarantees an adequate knowledge management.