Contribution to the competitivity of a company with estrategic tools: abc method and the staff of the organization.

Abstract

The article aims to present an overview as a result of a literature

review on business competitiveness. It focuses on the introduction of elements

designed to gain a competitive advantage: quality, service and image,

and two tools that contribute to human and technical organization

of the company: watch the

ABC Method for evaluating and monitoring

costs, contributions and performance of each of the activities, as well as,

guidance for managing staff through the use of: knowledge, experience,

skills and attitudes to improve job performance.