Internal communication and organizational climate: a structural equation model

Abstract

This study presents an analysis of the influence of internal communication on the organizational climate of a university, based on an examination of various variables identified through the validation of theoretical models. A mixed approach methodology was used, with a correlational and descriptive scope, using the PLS-SEM technique by partial least squares, to obtain a structural equation model that allowed validating the research hypothesis, using as a tool a semi-structured interview, applied to 22 managers of the institution, and a questionnaire applied to 114 collaborators.  Similarly, the variables defining the proposed influence were identified, using 139 articles from academic databases as references. The main finding was that the hypothesis regarding the significant influence of internal communication on organizational climate was confirmed; furthermore, a knowledge gap regarding similar studies conducted at universities was identified. The research concluded that understanding the relationship between internal communication and organizational climate allows for effective action on the variables that determine them, thereby enabling the development of potential improvement plans.