Psychosocial triggers or facilitators and burnout syndrome in Workers of grocery stores in Guadalajara, Mexico

Autores/as

  • Carolina Aranda Beltrán Universidad de Guadalajara
  • Manuel Pando-Moreno Researchers from the Department of Public Health, University of Guadalajara.
  • José Salazar-Estrada Researchers from the Department of Public Health, University of Guadalajara.
  • Fátima Marez-Hernández Researchers from the Department of Public Health, University of Guadalajara.

DOI:

https://doi.org/10.14482/sun.34.2.158.72

Palabras clave:

desencadenantes, facilitadores, Síndrome de burnout

Resumen

Objective: Analyze the relationship among the triggers and facilitators variables of the influential psychosocial type with Burnout Syndrome in grocery store workers, in Guadalajara, Mexico.

Material and methods: The study was cross-sectional and applied to 321 people working in grocery stores located in the municipality of Guadalajara, Jalisco. A sociodemographic and labor data questionnaire was applied for the evaluation of psychosocial variables and the Maslach Burnout Inventory scale (MBI-HSS) for the presence of Burnout Syndrome. Both descriptive and inferential analysis were included. Under informed consent the respondents accepted their participation voluntarily.

Results: 64.2% of the population presented Burnout Syndrome. Emotional exhaustion was the most affected (59.9%). Several triggers and / or facilitators were associated with more than one burned dimension, specifically with the Emotional exhaustion dimension.

Conclusions: Grocery stores are usually a family business. The people who work in them, depend on it to survive. They are a source of employment, tranquility and protection. Thus, working safely affirms a better life quality and customer service.

Biografía del autor/a

Carolina Aranda Beltrán, Universidad de Guadalajara

Dra. en Ciencias de la Salud Pública.

Departamento de Salud Pública.

Universidad de Guadalajara.

Investigadora y Docente Titular "C"

Publicado

2018-01-16

Cómo citar

Aranda Beltrán, C., Pando-Moreno, M., Salazar-Estrada, J., & Marez-Hernández, F. (2018). Psychosocial triggers or facilitators and burnout syndrome in Workers of grocery stores in Guadalajara, Mexico. Revista Científica Salud Uninorte, 34(2). https://doi.org/10.14482/sun.34.2.158.72

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